Frequently Asked Questions – Vangst Employees at Glass House Farms

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⏰ Time & Attendance

What do I do if I'm having issues clocking in or out?

If you are unable to clock in using the app, take these steps:

1. Text the Help Desk at 970-633-3607 with your name and "clocking in" or "clocking out." The timestamp of your text will serve as your clock-in or clock-out time, so send the message immediately.
2. Sign the physical sign-in sheet at your worksite.
3. Ask your lead to update your timesheet for the day.

⚠️ It is very important that you communicate all timesheet entries you aren't able to input yourself to your lead AND the Help Desk to prevent payroll errors and delays.

How do I edit my clock-in or clock-out time?

Watch this video for step-by-step instructions on correcting a mistake on your timesheet: How to Edit Your Timesheet (YouTube)

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💰 Pay & Payroll

What is the Vangst payroll schedule?

Vangst pays weekly:

Pay Period	Monday – Sunday
Pay Day	Thursday (for the previous Mon–Sun)
Timesheet Deadline	Monday morning at 5:00 AM PT

All timesheets must be corrected and approved by the deadline to avoid pay delays.

What do I do if there is an issue with my paycheck?

Email payroll@vangst.com and include your name, phone number, and a description of the issue.

Where do I find my employment documents and pay stubs?

All employment documents, pay settings, and pay stubs are available on Zeal:

• Web: app.zeal.com
• Mobile: Apple Store | Google Play Store

Need help setting up or logging into your Zeal account? Watch the setup video here

Final paycheck information

If you leave your position, convert to a client role, or complete your GIG assignment, your final paycheck will be issued the following Thursday according to the standard payroll schedule.

If you are released before the end of your assignment, your final paycheck will be processed according to the state laws where you worked.

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🗓️ Time Off & Absences

What do I do if I can't make my shift or need a day off?

You must complete all three steps:

1. Fill out the Vangst Absence/Tardiness Report Form
2. Text the Help Desk at 970-633-3607 with your name, phone number, and relevant information
3. Message your lead or group in Deputy

What do I do if I'm going to be late or need to leave early?

1. Fill out the Vangst Absence/Tardiness Report Form
2. Text the Help Desk with your name, phone number, reason, and expected arrival time
3. Notify your lead or group in Deputy

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🏥 Sick Time

Sick time information for Vangst GIG workers

Sick time is paid by Vangst, not the client.

Sick time may only be used for: illness, medical appointments, health emergencies — and only while actively employed and for scheduled workdays.

Additional notes: Sick time is not paid out upon separation. Requests are typically submitted during or after the missed shift, and approved sick time will be added to the payroll cycle that includes the missed shift.

Note: Sick time laws vary by state and are regularly reviewed by the Vangst team.

How do I request sick time pay?

Submit your request through the Sick Time Request Form. All requests are reviewed and approved or denied by the Vangst HR team.

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🍽️ Meal Breaks & Rest Periods

Below is a summary of your meal break entitlements based on shift length:

Shift Length	Meal Breaks Required	Can Be Waived?
5+ hours	One 30-min break (before end of 5th hour)	Only if shift is 6 hours or less, with mutual agreement
10+ hours	Two 30-min breaks (before 5th and 10th hours)	Second break only, if shift is 12 hrs or less and first break was taken
12+ hours	Two 30-min breaks (before 5th and 10th hours)	No — cannot be waived
15+ hours	Three 30-min breaks (before 5th, 10th, and 15th hours)	No — cannot be waived

Additionally, during an 8-hour shift, you are entitled to two 10-minute rest breaks.

All meal breaks are unpaid and duty-free — you must be completely relieved of all work duties and are free to leave the work area. If you are asked to work or remain on call during your meal break, notify your supervisor immediately.

Click here to fill out a Meal Break Waiver

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📋 Employment & Vangst Info

How does Vangst employment work? Who is my employer of record (EOR)?

While working onsite with a Vangst client, you are an employee of Vangst. Vangst serves as your Employer of Record (EOR) and is responsible for approving agency request forms, handling unemployment submissions, managing employment verification, and maintaining employment documentation.

If an agency needs employment verification, they should contact the Vangst Help Desk directly.

How do I file for unemployment after working for Vangst?

When filing for unemployment, list Vangst as your past employer — not the client. The unemployment request form must be sent to Vangst by the agency processing your claim. The form/document in question MUST be sent to Vangst directly for verification.

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🚀 Getting Started — Zeal Account Setup

1. Check your email for an invite link from Zeal
2. Create a password and log in
3. Review and update your information

For security purposes, the Vangst team may need to verify your identity before making changes.

Need help? Watch the Zeal setup video or contact the Help Desk at 970-633-3607 / helpdesk@vangst.com